About Us

About antiquesandchic.shop

Welcome to antiquesandchic.shop.

antiquesandchic.shop is an online retail store created to provide customers with a convenient, accessible and enjoyable way to discover and purchase products through our ecommerce website.

Our goal is to provide a reliable online shopping experience supported by clear product information, transparent pricing, secure checkout functionality, free standard shipping, straightforward order processing and responsive customer service.

We believe that customers should be able to shop online with confidence. We therefore aim to provide useful information regarding the products displayed on our website and to communicate our ordering, shipping, return and refund procedures as clearly as reasonably possible.

For questions about products, orders, payments, shipping, delivery, cancellations, returns, refunds, privacy or use of our website, customers may contact us at:

Email: info@antiquesandchic.shop

Our Online Store

antiquesandchic.shop operates as an ecommerce store through which customers may:

• Browse products available for sale;
• Review product photographs and descriptions;
• Review available dimensions, specifications and variations;
• Select available product options;
• Add products to an online shopping cart;
• Review prices before completing checkout;
• Submit billing and delivery information;
• Select available payment methods; and
• Complete purchases electronically.

Our product selection may change periodically according to product availability, inventory, supplier availability, customer demand, seasonal demand, product updates and other legitimate operational considerations.

Products may therefore be introduced, updated, temporarily unavailable, restocked, replaced or discontinued.

The presence of a product on antiquesandchic.shop does not guarantee that the product will remain continuously or permanently available.

Our Commitment to Customers

We aim to operate antiquesandchic.shop fairly, responsibly and transparently.

We seek to provide:

• Clear product information;
• Transparent pricing;
• Secure ecommerce functionality;
• Appropriate order confirmations;
• Free standard shipping on all orders;
• An estimated delivery period of 15–20 calendar days;
• Reasonable assistance where an order is delayed;
• Clear return and refund procedures;
• Appropriate remedies for damaged, faulty or incorrect products;
• Responsive customer support; and
• Responsible handling of customer information.

Nothing on antiquesandchic.shop is intended to exclude, restrict or modify any consumer right that cannot lawfully be excluded under the Australian Consumer Law.

Australian consumer guarantees apply automatically to eligible goods and services, including online purchases.

Product Information

We make reasonable efforts to provide accurate information about products available through antiquesandchic.shop.

Depending on the product, a product page may contain information regarding:

• Product design;
• Materials;
• Colour;
• Dimensions;
• Size;
• Finish;
• Quantity;
• Product configuration;
• Features;
• Intended use;
• Available variations; and
• Other relevant specifications.

Customers should carefully review the relevant product page before completing a purchase.

Where a product is available in multiple sizes, colours, designs or configurations, customers are responsible for selecting the appropriate option before completing checkout.

Product Images and Colours

We make reasonable efforts to ensure that product photographs and visual representations accurately reflect the products offered for sale.

However, minor differences may occur because of factors including:

• Screen brightness;
• Device settings;
• Monitor calibration;
• Lighting conditions;
• Photography;
• Production processes;
• Materials;
• Surface finishes;
• Manufacturing tolerances; and
• Reasonable differences between production batches.

Lifestyle images may also show products in styled, staged or digitally presented environments for illustrative purposes.

Customers should rely on the dimensions and specifications stated on the relevant product page rather than estimating physical size solely from photographs.

Nothing in this section affects a customer's rights where goods are faulty, unsafe, materially different from their description or otherwise fail to comply with applicable consumer guarantees.

Pricing

We aim to display product prices clearly before customers submit an order.

Prices may change from time to time due to factors including commercial conditions, promotions, supplier costs and product availability.

A later price change will not normally affect an order that has already been accepted.

If an obvious pricing or technical error occurs, we reserve the right to contact the customer before fulfilment and provide an appropriate solution, including cancellation and refund where necessary.

Any applicable charges payable to antiquesandchic.shop will be displayed during checkout before the order is submitted.

Standard shipping is free on all orders.

Orders

Customers should review their order carefully before completing checkout.

Customers are responsible for providing accurate:

• Product selections;
• Quantities;
• Delivery information;
• Billing information;
• Email addresses; and
• Other requested checkout information.

After an order is submitted, an electronic confirmation will normally be sent to the email address provided during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• Payment cannot be authorised;
• Fraud or unauthorised activity is reasonably suspected;
• An obvious pricing error has occurred;
• Delivery cannot reasonably be completed to the supplied address; or
• The transaction would violate applicable law.

If we cancel an order after receiving payment and no goods are supplied, the amount paid for the cancelled goods will be refunded through the applicable payment method.

Shipping

We provide free standard shipping on all orders.

Our estimated delivery period is 15–20 calendar days, unless a different timeframe is clearly communicated for a particular order.

Delivery estimates are estimates rather than guarantees and may occasionally be affected by carrier disruption, severe weather, customs processing, public holidays, transportation disruption or other circumstances beyond reasonable control.

Where a material delivery problem occurs, customers may contact:

info@antiquesandchic.shop

If a business cannot supply a paid product on time or within a reasonable period, Australian consumer law may require an appropriate solution depending on the circumstances.

Customer Service

Customer satisfaction is important to us.

Customers who experience a problem with an order should contact us and provide sufficient information to allow us to investigate the matter.

Useful information may include:

• Order number;
• Customer name;
• Email address used for the order;
• Product concerned;
• Description of the issue; and
• Photographs where relevant to damage or defects.

Our customer service email is:

info@antiquesandchic.shop