Privacy policy

Introduction

This Privacy Policy describes how antiquesandchic.shop collects, uses, stores, discloses and otherwise handles personal information when customers visit our website, communicate with us or purchase products through our online store.

Our customer service email is:

info@antiquesandchic.shop

Where applicable, we seek to handle personal information consistently with the Privacy Act 1988 and the Australian Privacy Principles.

The Australian Privacy Principles address matters including transparent privacy management, collection, notification, use and disclosure, direct marketing, cross-border disclosure, data security, access and correction.

Personal Information We May Collect

Depending on how a customer interacts with our store, we may collect information including:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order information;
• Products purchased;
• Product preferences;
• Transaction information;
• Customer service communications;
• Return and refund information;
• Device information;
• Browser information;
• IP address;
• Approximate location information derived from technical data;
• Cookie identifiers;
• Website usage information;
• Marketing preferences; and
• Other information voluntarily provided by the customer.

Payment Information

When customers make a purchase, payment information may be processed by Shopify, payment gateways, banks, card networks or other authorised payment-service providers.

antiquesandchic.shop does not necessarily receive or retain complete payment-card information.

Payment providers may independently process information in accordance with their own legal obligations and privacy policies.

Shopify states that its services are operated in accordance with applicable PCI DSS requirements for payment-card data within the scope of its services.

How We Collect Information

Personal information may be collected when customers:

• Visit antiquesandchic.shop;
• Place an order;
• Create or use available customer features;
• Subscribe to marketing communications;
• Contact customer support;
• Submit a return or refund request;
• Participate in a promotion;
• Interact with website functionality; or
• Otherwise communicate information to us.

We may also receive information through Shopify and service providers that assist with operating our ecommerce business.

Purposes for Which We Use Information

We may use personal information for legitimate business purposes including:

• Processing orders;
• Processing payments;
• Confirming transactions;
• Providing products;
• Arranging shipping;
• Providing delivery updates;
• Communicating about orders;
• Processing cancellations;
• Managing returns and refunds;
• Providing customer service;
• Preventing fraudulent transactions;
• Protecting our website and customers;
• Troubleshooting technical problems;
• Maintaining business records;
• Improving website functionality;
• Understanding customer interactions;
• Managing inventory;
• Complying with legal obligations;
• Responding to lawful government or regulatory requests;
• Enforcing our Terms of Service; and
• Sending marketing communications where permitted.

Shopify

Our store is powered by Shopify.

Shopify provides ecommerce technology that enables us to operate our website, process orders and provide related store functionality.

As part of providing these services, Shopify may process customer personal information.

Shopify's current Data Processing Addendum states that merchant customer personal data may be transferred and processed in countries where Shopify, its affiliates or service providers operate, including Singapore and Canada.

Shopify also maintains its own privacy notices concerning how Shopify processes information in connection with its services.

Service Providers

We may disclose personal information to service providers where reasonably necessary to operate our business.

These may include providers involved in:

• Ecommerce hosting;
• Payment processing;
• Order processing;
• Fraud prevention;
• Shipping;
• Logistics;
• Customer service;
• Email communications;
• Analytics;
• Website functionality;
• IT services;
• Cloud infrastructure;
• Marketing; and
• Professional services.

We seek to disclose only information reasonably necessary for the relevant business function.

International and Cross-Border Processing

Some of our ecommerce technology providers, payment providers, logistics providers and other service providers may process information outside Australia.

Information may therefore be transferred to or processed in countries including Singapore and Canada through Shopify and potentially in other jurisdictions in which relevant service providers operate.

Where Australian Privacy Principle 8 applies, cross-border disclosure of personal information is subject to specific requirements and exceptions under Australian privacy law.

Cookies and Similar Technologies

antiquesandchic.shop and its service providers may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

• Keep website functionality operational;
• Remember user preferences;
• Maintain shopping-cart functionality;
• Support checkout;
• Protect the website against fraud;
• Measure website performance;
• Understand how visitors use the website;
• Improve customer experience; and
• Support advertising or marketing where permitted.

Browser settings may allow customers to control or disable certain cookies.

Disabling essential cookies may affect website functionality.

Marketing Communications

Where permitted by applicable law, we may send customers promotional emails or other marketing communications.

Customers may withdraw from marketing communications by using the unsubscribe mechanism included in applicable marketing messages or by contacting:

info@antiquesandchic.shop

Withdrawal from marketing communications does not prevent us from sending transactional or service-related communications that are necessary for an existing order or customer request.

Disclosure Required by Law

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Respond to a valid court order;
• Respond to lawful government or regulatory requests;
• Investigate suspected fraud;
• Protect our rights;
• Protect customers;
• Protect website security; or
• Establish, exercise or defend legal claims.

Business Transfers

If our business or relevant assets are reorganised, sold, transferred or merged, personal information may form part of the relevant business records transferred as part of that transaction, subject to applicable law.

Data Security

We take reasonable administrative, organisational and technical measures designed to protect personal information against:

• Unauthorised access;
• Misuse;
• Interference;
• Loss;
• Unauthorised modification; and
• Unauthorised disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable measures to protect their account credentials and devices.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Completing transactions;
• Providing customer service;
• Maintaining appropriate business records;
• Handling disputes;
• Processing returns;
• Preventing fraud;
• Meeting accounting obligations;
• Meeting legal obligations; and
• Establishing or defending legal claims.

Information may subsequently be deleted, anonymised or securely disposed of where appropriate.

Access to Personal Information

Where applicable law provides a right of access, customers may request access to personal information we hold about them.

Requests may be sent to:

info@antiquesandchic.shop

We may need to verify the identity of the person making the request before disclosing personal information.

Correction of Personal Information

Customers who believe personal information held by us is inaccurate, incomplete or out of date may request correction by contacting:

info@antiquesandchic.shop

We will consider reasonable correction requests in accordance with applicable privacy requirements.

Children

Our store is intended for customers legally capable of making online purchases.

We do not knowingly seek to collect personal information from children who are not legally capable of entering into an applicable transaction without appropriate parental or guardian involvement.

If we become aware that information has been collected improperly from a child, we may take appropriate steps to delete or otherwise address that information.

Privacy Complaints

Customers who have questions or concerns regarding privacy may contact:

info@antiquesandchic.shop

Please provide sufficient details for us to understand and investigate the concern.

We will seek to review legitimate privacy complaints reasonably and respond appropriately.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices;
• Technology;
• Shopify functionality;
• Service providers;
• Security practices;
• Legal requirements; or
• Regulatory guidance.

The current version will be published on antiquesandchic.shop with an updated revision date.