Shipping policy

Shipping Overview

Thank you for shopping with antiquesandchic.shop.

This Shipping Policy explains our shipping, processing, delivery and order-tracking procedures.

Our standard shipping conditions are:

Standard Shipping Fee: FREE on all orders
Estimated Delivery Time: 15–20 calendar days

Customers with shipping questions may contact:

info@antiquesandchic.shop

Free Standard Shipping

antiquesandchic.shop provides free standard shipping on all orders placed through our website.

There is no minimum order value required to qualify for standard free shipping unless a different condition is expressly displayed before checkout.

Customers will not normally be charged a separate standard shipping fee by antiquesandchic.shop.

Estimated Delivery Time

Our estimated standard delivery period is:

15–20 calendar days

This timeframe is an estimate based on ordinary fulfilment and carrier conditions.

Where a materially different delivery estimate applies to a particular order, the relevant information will be communicated where reasonably possible.

Order Processing

After an order has been successfully submitted and payment has been authorised, the order enters processing.

Processing may include:

• Payment verification;
• Fraud-prevention checks;
• Product allocation;
• Order preparation;
• Packaging;
• Shipping-label preparation; and
• Transfer to the applicable shipping provider.

Customers will normally receive an order confirmation electronically.

Delivery Estimates

Delivery dates and delivery windows are estimates rather than absolute guarantees unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances including:

• Severe weather;
• Natural disasters;
• Carrier network disruption;
• Transportation congestion;
• Public holidays;
• Customs procedures;
• Security inspections;
• Remote delivery locations;
• Incorrect or incomplete delivery information;
• Temporary logistical disruption;
• Unexpected supplier problems; and
• Other circumstances outside reasonable control.

We seek to communicate significant known delays where reasonably practicable.

Australian Consumer Law and Delayed Supply

Online sellers remain subject to applicable Australian consumer law.

Where a business cannot provide a product on time or within a reasonable period, it may need to provide an appropriate solution depending on the circumstances.

The ACCC also states that businesses should provide clear information about availability, likely delivery timing and available solutions where known supply problems exist.

Nothing in this Shipping Policy removes any statutory right relating to non-delivery or unreasonable delay.

Shipping Confirmation and Tracking

Where tracking information is available, customers may receive a shipping confirmation containing tracking details.

Tracking information may require a reasonable period after dispatch before the carrier's system displays movement.

Tracking events are generated by shipping carriers and may not always update in real time.

Multiple-Item Orders

Where an order contains multiple products, products may occasionally be shipped separately for logistical reasons.

As a result:

• Packages may have separate tracking numbers;
• Packages may arrive on different days; and
• Receiving one parcel does not necessarily mean the entire order has been delivered.

Customers should review available tracking information before reporting a missing item.

Delivery Addresses

Customers are responsible for entering an accurate and complete shipping address during checkout.

Before submitting an order, customers should verify:

• Recipient name;
• Street address;
• Apartment or unit number;
• Suburb;
• State or territory;
• Postcode; and
• Other required delivery details.

If an address error is discovered, contact:

info@antiquesandchic.shop

as soon as possible.

We will attempt to assist where reasonably possible, but address changes cannot be guaranteed after processing or dispatch has begun.

Failed Delivery

A shipping provider may be unable to complete delivery because of circumstances such as:

• Incorrect address information;
• Inaccessible premises;
• Repeated unsuccessful delivery attempts;
• Failure to collect a parcel; or
• Other carrier restrictions.

Customers should follow applicable carrier instructions where redelivery or collection is available.

Lost Packages

If tracking suggests that a parcel may have been lost, customers should contact:

info@antiquesandchic.shop

Please provide the order number and available tracking information.

We may investigate the matter with the relevant carrier.

Where a product is confirmed lost before valid delivery, we will provide an appropriate resolution consistent with applicable law and the circumstances, which may include replacement or refund.

Packages Marked Delivered but Not Located

If tracking shows a parcel as delivered but the customer cannot locate it, we recommend first:

• Checking the delivery location;
• Checking around entrances or secure delivery areas;
• Asking household members;
• Checking with building management where applicable;
• Reviewing any carrier delivery notice; and
• Allowing a short period for delayed carrier scanning where appropriate.

If the parcel still cannot be located, contact us and we will review the available information.

Damaged Packages

If a product arrives damaged, customers should contact us as soon as reasonably possible at:

info@antiquesandchic.shop

Where practical, please retain:

• Packaging;
• Shipping label;
• Product;
• Photographs of visible damage; and
• Order information.

These materials may assist with carrier investigations and consumer-remedy assessment.

A request for evidence does not remove statutory rights under Australian Consumer Law.

Incorrect Products

If a customer receives a product materially different from the product ordered, please contact us at:

info@antiquesandchic.shop

We will review the order and provide an appropriate solution.

Customs and International Logistics

Some orders may travel through international logistics networks before reaching the customer.

This may involve transportation hubs, customs procedures or third-party carriers.

Where an import-related charge is legally payable directly by the customer and was not collected by antiquesandchic.shop, the responsible government authority or carrier may contact the customer.

We do not impose undisclosed shipping charges at checkout.

Cancellation Before Dispatch

Customers wishing to cancel an order should contact:

info@antiquesandchic.shop

as soon as possible.

We will attempt to process cancellation requests before fulfilment begins.

Cancellation cannot always be guaranteed after processing or dispatch has commenced.

If the order has already been shipped, our Return and Refund Policy may apply.

Shipping Delays

Where an order has not arrived within the estimated 15–20 calendar day timeframe, customers may contact customer service.

We will review available information and, where appropriate, investigate the shipment.

A delay does not automatically mean that a parcel is lost, but customers remain entitled to remedies required by applicable law where goods cannot be supplied within the agreed or otherwise reasonable timeframe.

Refunds Related to Non-Delivery

Where a refund is legally or otherwise appropriately approved because an order cannot be supplied or delivered, the refund will generally be issued through the original payment method where reasonably practicable.

External banks or payment providers may require additional time to process the refund after we initiate it.

Changes to Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Carrier arrangements;
• Logistics practices;
• Website operations;
• Applicable laws; or
• Shopify functionality.

Changes will not retrospectively remove rights already acquired by customers.

Shipping Contact

For shipping, tracking, delivery or missing-order questions, contact:

antiquesandchic.shop
Email: info@antiquesandchic.shop